In 2024, you’ll connect directly to the appropriate Blue Cross & Blue Shield of Illinois (BCBSIL) resource when you need help. To reach a Benefit Value Advisor (BCBSIL customer service), the 24/7 Nurseline, get a prior authorization, locate a provider or schedule a Teladoc Health virtual visit, call the phone number on your new medical ID card.
Everyone is getting a new medical ID card
If you’ll have Schneider Electric medical plan coverage for 2024, watch your mail for a new BCBSIL medical ID card in December, which will have the direct phone numbers to your BCBSIL resources. You can also access your ID card from the BCBSIL mobile app.
